Shipping & Returns

SHIPPING

How do I track my order?

Can I collect?

But I Need it urgently?

Can I send to a different address than my billing address?

 

RETURNS POLICY

Change of Mind

Faulty or damaged products.

I received the wrong item, what should I do?

Damage in Transit

 

Warranty

 

SHIPPING

We use a combination of Australia Post, eParcel, Startrack Express, Fastway and Couriers Please to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location. Regular post option is generally a 2-6 business day delivery time. If you require your item express, please use our express delivery option.

How do I track my order?

Once your order’s been dispatched, you’ll receive an email confirmation from us. The email will contain a tracking number and a link that will take you to the couriers website where can follow the progress of your delivery. 

Your tracking information won’t update until the shipping status becomes available from the selected courier. This normally takes about 24 hours from the receipt of ‘Your order is on its way’ confirmation email.

Can I collect?

Unfortunately we do not allow pick up at this stage.  As we are always trying to provide more delivery options for our valued customers, we are hoping we have this feature in our next phase.

Also, why use your valuable time and fuel money when our delivery is free.

But I Need it urgently?

We do offer express delivery for $12.95. This will get your item to all capital cities the next day*. Add a day for regional and remote areas.

*Large and bulky items have different transit times.

Can I send to a different address than my billing address?

Yes.  Our system allows you nominate a different shipping address during checkout.

 

RETURNS POLICY

Our business revolves around our regular and repeat customers, so we're dedicated to getting you the product you want at the right price.

In the event that something goes wrong with your order, rest assured, we'll sort you out. If you have any issue at all you can contact us on the contact page.  

Change of Mind

If you do change your mind or need a different product, we are happy to give store credit towards that new item. Please choose your product carefully. We can't accept a refund for simply changing your mind.

If you do return goods because you have changed your mind, please be aware that the cost of returning the goods and re delivery of the new product will be your responsibility.

Faulty or damaged products.

You are entitled to a refund, repair, exchange or credit if the products you have bought are:

-faulty;

-significantly different to those shown or described to you; or

-not doing what they are supposed to do.

I received the wrong item, what should I do?


You need to contact us and we will get in touch with you to schedule a return of the item. The correct item will then be sent.

The return postage in this instance will be paid by us. Items must be returned unopened with all original packaging. Any item without original  packaging will incur a 20% restocking fee. Items are required to be returned and inspected prior to shipping the replacement item. 

Damage in Transit

We will always use reputable delivery services. In the event your package has been damaged in transit, please do not sign for the goods unless the courier has noted the delivery as ‘damaged’.

Contact must be made within 24 hours to advise us of any items damaged in transit. We can then arrange a collection of the damaged package.

Once the damaged item has been received back, a replacement item will be sent out.

 

Warranty

All product sold have a statutory 12 month warranty from date of purchase.

Some special items are bundled with extended warranties. This will be seen in the item description.

If you find you product faulting during this period, please advise us straight away, and we can arrange an assessment of you item.

If the assessment finds your item has a manufacturing defect, and is within the warranty period, we will authorize a repair or replacement of the product.
Items found to be faulty due to abuse, mishandling, any sort of unauthorized modification, or misuse will not qualify for warranty repair or replacement.

Any shipping costs related to a Warranty repair / replacement is the responsibility of the buyer.